Cancellations
If you wish to cancel your order then please contact me within 24 hours of placing your order to receive a full refund. If you contact me after 24 hours then I may of started to make your jewellery, if the item of jewellery you wish to cancel is personalised then I will only be able to be refund any non personalised part. For example if you order a personalised hand stamped disc necklace and you contact me after 24 hours and I’ve already made the disc then I will only be able to refund you for the chain.
Returns
Incorrect Items
Every single letter & number is hammered into the metal by hand and sometimes I might make a mistake, as I am only human. If your item has arrived incorrect then please contact me within 5 working days and I will do my best to make it right straight away.
Returning a personalised item
You are unable to return a personalised item of jewellery for a refund. Personalised items include names, dates, roman numerals, locations – anything that makes the item of jewellery unique to you.
Returning a non personalised item
If you would like to return your item of non personalised jewellery then please contact me within 5 days of receiving it. I will be happy to accept a return for a unworn item returned to me within it’s original packaging. You will need to cover the cost for the return postage. Once your item is with me I will issue a refund within 2 working days.
Unfortunately, I cannot accept returns on sale items or gift cards.
Exchanges
If you would like to exchange your item of jewellery for something else then please contact me within 5 days. If you do send your item back for an exchange – either for another item or a different size then you need to pay the postage costs back to me plus there will be a postage fee for me to re-send the new item back to you. I highly recommend you always use a tracked & signed for service. I am not responsible for any lost or damaged returned post. No exchanges for personalised jewellery.
Refunds
If I have approved a refund then I will process your refund within 2 working days back to your original payment method. Please note that it may take the bank a few more days to process the refund.
